Contact Us
GET IN TOUCH
For questions about products, orders, shipping, or availability, contact us using the details below. We respond during business hours.
PHONE
Phone support is available by appointment for large orders, commercial inquiries, and complex setups.
Please email first so we can review details and schedule a call if needed.
+1 289-269-0885
Sales & product questions
sales@thermacy.com
Order & customer support
support@thermacy.com
EMAIL RESPONSE TIMES
We respond to most email inquiries within one business day.
Complex or technical requests may require additional review to ensure accuracy.
BUSINESS HOURS
Monday–Saturday, 9am–6pm ET
BUSINESS ADDRESS
Suite 181
2880 Queen St E, Unit 4
Brampton, ON L6S 6E8
Canada
WHEN TO CALL
Scheduled phone calls are best for large orders, clinic or gym installations, and detailed product discussions.
For quick questions, specifications, shipping quotes, or order updates, email is preferred.
WHAT TO INCLUDE IN YOUR MESSAGE
• Product(s) you’re considering
• Delivery location
• Timeline
• Any technical or space requirements
Clear details help us respond faster and more accurately.
