The Flow Cold Plunge

Overview

The Flow Cold Plunge is a premium, fully assembled cold plunge handcrafted in Canada by LeisureCraft. Designed for daily recovery and contrast therapy, it combines a natural cedar exterior with a stainless steel interior and a fully concealed chiller compartment for a clean, integrated look.

Construction & Design

Wrapped in natural cedar cladding and built around a premium stainless steel tub, the Flow delivers a durable, hygienic, and visually refined cold immersion experience. The chiller compartment is built directly into the outer shell, eliminating exposed equipment and maintaining a streamlined appearance.

What’s Included

• Flow Cold Plunge tub with cedar exterior
• Stainless steel interior tub
• Integrated drain compatible with standard garden hoses

Optional Add-Ons

• Cold water chiller (required for consistent low temperatures without ice)
• Insulated roll-up cover

Size & Capacity

• Exterior dimensions: approximately 86” L × 45” W × 44” H
• Large-format tub designed for full-body immersion                                                     

Delivery & Unloading

This product ships via curbside freight delivery.

The carrier is responsible for delivery to the curb only. The customer is responsible for unloading, moving, and placement of the unit.

Liftgate service may be available only if the crate is under 92″ in length. If the crate exceeds liftgate limits, the customer must arrange unloading in advance.

Large freight trucks (including 18-wheel trucks) are commonly used. Customers must ensure the delivery location is accessible and suitable for freight delivery.

Remote locations, islands, Alaska, Hawaii, Nunavut, and the Northwest Territories may require additional freight charges. Customers in these locations will be contacted after checkout to confirm final shipping costs prior to fulfillment. 

Freight Inspection & Damage

• If the crate arrives damaged, the customer must accept the shipment.
• Photos of the damage must be taken immediately at delivery.
• Any visible damage must be noted on the carrier’s Bill of Lading (BOL).
• The BOL should be marked:
  “Crate arrived open/damaged – possible hidden damage.”
• The customer must contact Thermacy immediately so the supplier can be notified and a claim can be initiated.

Installation

• Standard delivery does not include installation, setup, or placement.
• Customers are responsible for positioning and installing the unit after delivery.
• Installation services may be available in select regions and are quoted separately.
• Customers will be contacted after purchase if installation options apply to their location.

Build Time

This product is built to order. Estimated build dates are shown at the time of purchase and may vary.

Warranty

LeisureCraft Cold Plunge Tub

LeisureCraft cold plunge tubs are covered by a 5-year residential limited warranty against defects in materials and workmanship under normal residential use, beginning on the date the product is received by the original end-user.

This warranty is limited to the replacement of defective parts only.
It does not cover labor, service, installation, removal, or reinstallation costs.

The warranty does not apply to damage or defects resulting from:

• Normal wear and tear
• Improper installation
• Improper or insufficient maintenance
• Failure to follow manufacturer installation, usage, or care instructions
• Environmental or weather-related conditions

Replacement parts provided under warranty do not extend the original warranty period.

Cold Plunge Chillers & Third-Party Components

Cold plunge chillers and electrical components are not manufactured by LeisureCraft and are covered under their original manufacturer warranties, which vary by brand.

Chiller Warranty Coverage

• Coldture – Chiller Pro
  Warranty: 2 years
  Exclusions: Filters
• Penguin – Chiller
  Warranty: 1 year
  Exclusions: None

All chiller warranties are parts-only and do not include labor, service, or installation costs.

All electrical connections must be performed by a licensed electrician where applicable. Failure to comply may void warranty coverage.

Warranty Claims

For warranty claims or inquiries, customers must contact the manufacturer directly.
Thermacy does not administer or adjudicate warranty claims.

Returns & Cancellations

• All LeisureCraft cold plunge products are final sale.
• Returns are not accepted once an order has been placed.
• Orders cannot be canceled once production or freight scheduling has begun.
• In the event of verified freight damage, replacement parts may be provided at the manufacturer’s discretion. Refunds are not issued for freight damage.

Who This Is For

• Home wellness and recovery users
• Athletes and high-frequency cold exposure users
• Premium backyard or rooftop setups
• Customers comfortable arranging freight unloading

Who This Is Not For

• Customers expecting white-glove delivery or installation
• Customers unable to manage freight unloading